# VAT and Tax Exemption

## Understanding VAT Charges {#understanding-vat-charges}

### Will I be charged VAT on my purchase? {#will-i-be-charged-vat-on-my-purchase}

Whether VAT applies to your purchase depends on your location and whether you provide a valid VAT ID at checkout. VAT and other applicable taxes are collected by FastSpring, our e-commerce partner, in accordance with local tax regulations. Business customers with a valid VAT ID can waive the charge by entering it during checkout before completing the purchase.

### How do I avoid being charged VAT at checkout? {#how-do-i-avoid-being-charged-vat-at-checkout}

To avoid being charged VAT, enter your VAT ID during the checkout process before submitting your order. FastSpring, the e-commerce partner that processes all purchases, will validate the ID and waive the VAT charge for eligible business customers. Make sure to enter the complete and correctly formatted VAT ID — including any required prefixes or hyphens — before completing checkout.

### Who is responsible for collecting VAT on my purchase? {#who-is-responsible-for-collecting-vat-on-my-purchase}

VAT and other applicable taxes on your purchase are collected by FastSpring, our e-commerce partner. FastSpring acts as the merchant of record and handles tax obligations on our behalf. For any tax-related questions or disputes — including refund requests for incorrectly charged VAT — FastSpring is the point of contact.

## Fixing Tax Problems {#fixing-tax-problems}

### My VAT ID won't validate — what should I do? {#my-vat-id-won-t-validate-what-should-i-do}

If your VAT ID fails to validate at checkout, follow these steps:

1. **Verify the number is correct** — Confirm you are entering the full and accurate VAT/Tax ID associated with your business.
2. **Check the format** — Ensure the ID includes all required characters such as country prefixes, hyphens, or other separators specific to your country's format.
3. **Request a refund if VAT was charged** — If the issue persists and VAT was charged during checkout, you can request a refund through the [FastSpring refund form](https://fastspring.com/consumer-support-form/).

VAT refunds for improperly charged amounts are processed directly by FastSpring, the e-commerce partner responsible for tax collection.

### How do I get a refund if VAT was charged by mistake? {#how-do-i-get-a-refund-if-vat-was-charged-by-mistake}

If VAT or GST was improperly charged on your purchase, you can request a refund directly through FastSpring, the e-commerce partner responsible for tax collection. VAT refund requests are handled by FastSpring — not directly by Intratec. Submit your request using the [FastSpring refund form](https://fastspring.com/consumer-support-form/).

### My organization is tax-exempt. How do I avoid taxes? {#my-organization-is-tax-exempt-how-do-i-avoid-taxes}

If your organization is tax-exempt and sales tax was charged on your purchase, you can request a refund through FastSpring, the e-commerce partner responsible for tax collection on all purchases. Submit your request using the [FastSpring refund form](https://fastspring.com/consumer-support-form/).

There is no pre-purchase exemption flow available at checkout — tax-exempt organizations follow the same refund path through FastSpring after the transaction is completed.